Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Next Job Abroad is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in sunny Malta . In this role, you will be the primary point of contact for our Nordic-speaking players, providing them with exceptional support and ensuring their gaming experience is enjoyable and seamless. If you are passionate about customer service and eager to work in a dynamic environment, this position is perfect for you.
With a full relocation package included, your adventure in Malta awaits!
Responsibilities
- Deliver high-quality customer service to Nordic-speaking clients via chat, email, and phone.
- Address customer inquiries and issues related to gaming accounts, promotions, and technical problems.
- Resolve issues promptly to maintain customer satisfaction and loyalty.
- Accurately document customer interactions in our CRM system.
- Collaborate with team members and other departments to enhance the customer experience.
- Keep up-to-date with gaming products and industry developments.
Requirements
- Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and proficiency in English; additional languages are a plus.
- Previous experience in customer service, particularly in the iGaming sector, is preferred.
- Excellent communication skills, both verbal and written.
- Able to work effectively in a fast-paced and dynamic environment.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with customer support tools and CRM systems is an advantage.
- Willingness to relocate to Malta and adapt to a new cultural experience.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses .
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work- Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!