Relationship Managers

About this role

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents . The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following

responsibilities

• Market Research:
• Conducting market research to understand industry trends, customer needs, and competitive landscapes.
• Analysing data to identify opportunities and challenges in the market.
• Target Audience Identification:
• Defining and identifying target audiences for products or services.
• Creating buyer personas to understand customer demographics, behaviours’, and preferences.
• Traditional Marketing:
• Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
• Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
• Manage Agent's activities and intensity in line with set targets.
• Customer Feedback and Surveys:
• Collecting and analyzing customer feedback through surveys and other methods.
• Using feedback to improve products, services, and marketing strategies.
• Customer Retention:
• Implementing strategies to retain and renew existing client contracts.
• Addressing customer concerns promptly to maintain long-term relationships.
• Cross-Selling and Up-Selling:
• Identifying opportunities for cross-selling additional products or services.
• Maximizing revenue by encouraging clients to upgrade or expand their purchases.
• Product Knowledge:
• Staying informed about the features, benefits, and applications of the company's products or services.
• Communicating product knowledge effectively to potential and existing clients.
• Prospecting and Lead Generation:
• Identifying potential customers and businesses that may be interested in the company's products or services.
• Generating leads through various channels, including cold calling, networking, and online research.

Requirements

• HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
• Candidate must not be above 28 years
• NYSC Status: Completed
• A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
• Experience in customer service.
• Ability to self-motivate and manage self.
• Excellent communication and interpersonal skills.
• Good organizational and I.T. skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Location: Nationwide