Freelance IT Support - Part Time

About this role

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a freelance, part-time and flexible basis.

Responsibilities

• Provide remote support to users in a Microsoft 365 environment.
• Provide support for Outlook, Teams, Office and Microsoft Defender .
• Manage users and permissions.
• Troubleshoot day-to-day IT issues.
• Set up and configure new PCs and software.
• Provide support for email security solutions, namely Mimecast .
• Remotely monitor endpoints using RMM tools , ideally NinjaOne .
• Support hardware management and ordering.
• Document basic IT processes.

Requirements

• Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles
• Hands-on experience supporting Microsoft 365 environments

- Good troubleshooting and problem-solving skills

• Ability to work independently and provide effective support remotely
• Good communication skills and a strong level of English, for interaction with the client
• A proactive and service-oriented approach.

Nice To Have

• Experience with any of the following will be considered a plus:
• Mimecast
• NinjaOne or other RMM platforms
• Cyber Essentials
• Microsoft Defender
• Endpoint and device management

Benefits

• Freelance collaboration – approximately 10 hours per month (part-time)
• 100% remote (based in Portugal)
• Flexible working hours
• International working environment
• Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote freelance and part-time opportunity , we'd be happy to hear from you.