Business System Analyst - Salesforce Commerce Cloud & CRM - Medical devices

About this role

Hiring Immediately

• Only USC and GCH Candidates can apply

Title: Business Systems Analyst – CRM with Sales force Commerce Cloud

Location – Remote Work - EST/CST

Type : Full-Time

Salary : $Market (Best Possible)

Related Experience: MANDATORY

At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.

Requirements

• Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations :
• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
• Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY
• Experience with IT ticketing system for stakeholder management of system issues and requests
• Experience designing and supporting digital portals (customer, partner, or employee-facing)
• Familiarity with analytics
• Ability to translate technical information for diverse audiences (technical to non-technical and vice versa)

- Strong analytical and troubleshooting skills

• Project management capabilities (Atlassian JIRA & Confluence experience a plus)
• Experience with integration of ecommerce, portal, and CRM systems
• At least 3 years’ experience in the Medical Device industry or medical field