Methods
Operations
About this role
NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.
Responsibilities
- Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
- Support high-volume administrative workflows during peak operational periods including tax season and extension season
- Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
- Maintain, update, and distribute communication templates across the team
- Support client communications and coordinate team scheduling needs
- Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
- Proactively identify process improvements and operational bottlenecks
- Escalate only critical blockers while owning routine operational decisions independently
Requirements
- Proven experience in administrative or operations support within a professional services environment
- Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
- Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
- Experience supporting multi-step workflow processes with attention to detail and timely completion
- Experience maintaining and distributing communication templates across distributed teams
- Comfort working within structured systems including cloud-based tools and virtual desktop environments
- Demonstrated ability to absorb information once and execute independently without repeated instructions
- Comfortable operating in fast-paced environments where speed and ownership are expected
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.