Role signals
Customer support
About this role
Do you speak German ? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece ?
Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!
Responsibilities
- Comply with the company’s policies and procedures to meet business requirements
- Answer inbound calls and emails within guidelines/goals
- Be responsible for dealing with all customer enquiries ensuring the highest level of service
- Maintain accuracy and security of customer information on the database
- Provide friendly and efficient service to the worldwide community
- Identify and escalate issues appropriately
- Monitor and control numerous concurrent tasks
- Proactively and independently work to meet targets and goals
Requirements
- C2 level in German
- B1-B2 level English skills
- Strong phone contact handling and active listening skills
- Ability to multitask, prioritize and manage time effectively
- Adaptive skills and team spirit
- Previous customer support experience in a relevant role will be considered an advantage
Benefits
- Competitive salary (1200€)
- Extra productivity bonuses
- Meal vouchers (100€-130€/month in supermarket vouchers)
- 100% remote all over Greece
- All the equipment will be provided and sent to your home
- First class ongoing training and development
- Career development opportunities
- Multicultural and modern working environment
- Sports
Relocation support package is covered, if you want to relocate to Athens
Only CVS in English will be reviewed