Video Verification Specialist

About this role

Join Us as a Video Verification Specialist! 🎥

Are you detail-oriented, confident in communication, and fluent in Russian and English? Join Best Service Team (BST) as a Video Verification Specialist and help ensure a smooth, secure, and professional verification experience for our clients all over the World — all from the comfort of your home!

The Mission

At Best Service Team (BST) , we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team , we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy.

What is BST?

BST is a dedicated provider specializing in the intersection of technology and human interaction . We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry . If you thrive in fast-paced, tech-driven environments, you’ve found your home.

The Role

Video Verification Specialist

As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified while providing a smooth, professional, and secure customer experience.

Your Daily Responsibilities

• Conduct video verification sessions to confirm customer identity, and ensure compliance with internal procedures and regulatory requirements.
• Guide customers through the verification process using approved scripts and standard wording.
• Review customer information and documentation to ensure accuracy and consistency during the verification process.
• Identify discrepancies or suspicious activity and escalate cases in accordance with internal procedures.
• Ensure all verification activities meet company quality, security, and compliance standards.
• Communicate effectively with colleagues and stakeholders in English when required.
• Maintain accurate records of verification outcomes and case notes in internal systems.
• Continuously update product and process knowledge by following internal documentation and training materials.

Requirements

• At least 1 year of experience in Customer Support, or a similar customer-facing role .
• Fluency in Russian (written and spoken) .
• Intermediate (B1) or higher level of English (written and spoken), with the ability to read internal documentation and communicate with colleagues.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to follow established procedures.
• Ability to make accurate decisions while working in a fast-paced environment.
• Good multitasking, time management, and organizational skills.
• Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously.

Nice to Have

• Previous experience in video verification, KYC, fraud prevention, or payment verification.
• Experience in fintech, banking, or customer support industry.
• Experience working in a remote and international environment.

Benefits

🌍 Remote Work Flexibility – Enjoy working from home.

⏰ Flexible Schedule – Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance.

🎯 Engaging and Innovative Products – Work on exciting projects that keep you motivated and inspired every day.

💸 Performance-Based Rewards – Your hard work pays off with competitive salary and bonuses directly tied to your success.

📚 Continuous Learning Opportunities – Grow your skills and knowledge with access to training, workshops, and development programs.

🚀 Clear Path to Career Advancement – Unlock your potential with strong prospects for career growth and progression within the company.