Universal Teller

About this role

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller . The ideal candidate should possess the following

responsibilities

• Cash Handling:
• Accepting cash deposits from customers.
• Withdrawing cash for customers against their account balances.
• Processing currency exchanges.
• Cheque Transactions:
• Accepting cheque deposits from customers.
• Cashing cheques for account holders.
• Verifying the authenticity of cheques.
• Customer Service:
• Assisting customers with their inquiries and providing information about their accounts.
• Addressing customer concerns and resolving issues related to transactions.
• Promoting products and services to customers.
• Transaction Recording:
• Accurately recording all transactions in the bank’s computer systems.
• Maintaining and updating customer account information.
• End-of-Day Balancing:
• Balancing the cash drawer at the end of each day to ensure accuracy.
• Reconciling transaction records with the actual cash on hand.
• Compliance:
• Adhering to banking regulations and policies.
• Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines.
• Cross-Selling:
• Identifying opportunities to cross-sell additional bank products or services to customers.
• Recommending products such as savings accounts, fixed deposits, or credit cards.
• Security:
• Following security protocols to prevent fraud and unauthorized access.
• Reporting any suspicious activities or transactions.
• Educational Support:
• Assisting customers in understanding various bank products and services.
• Guiding customers on the use of ATMs, online banking, and other self-service options.
• Team Collaboration:
• Collaborating with other staff members, including loan officers, branch managers, and customer service representatives.
• Participating in training sessions and meetings to stay updated on banking procedures.

Requirements

• Must have OND in any field with a minimum of Lower Credit.
• Cash handling experience is an added advantage.
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Excellent knowledge of MS Office (especially Excel and Word).
• Integrity.
• Strong communication and people skills.
• Location: Nationwide