Role signals

Customer support

About this role

Summary or overview of job duties:

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.

All applicants must live within driving distance of our Piscataway, NJ office.

Full and part-time shifts available. All applicants must be able to work one of the shifts below:

Full time:

7a-4p (limited)

7:30a-4:30p (limited)

8a-5p

8:30a-5:30p

9a-6p

Part time:

6:30a-12p

9:30a-3p

12:30p-6p

All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:
Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
Process web tickets and respond to web chat requests
Monitor EIs and call out backup messages as necessary
Present and discuss the products and services of the company to customers
Perform other duties as assigned

Job requirements

Minimum accurate data entry of 35 wpm
Ability to work independently in a high volume, detail oriented environment

- Strong customer service skills

- Excellent verbal and written communication skills

Ability to prioritize work and multi-task
Consistent attendance and stable work history
Ability to work and change with dynamic professional environment
Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the application on our website HERE to apply.