Role signals
Customer support
About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a Product Trainer & Technical Support professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
- Perform on-site product installations and deliver in-person product trainings at customer locations.
- Conduct hands-on training sessions and workshops for groups of 5–10 participants .
- Provide 1st-level customer support , including basic troubleshooting, licensing, and configuration.
- Deliver virtual trainings , webinars, and remote support when required.
- Act as a trusted technical contact, maintaining strong long-term customer relationships .
- Travel extensively across Germany.
- Visit the office for repairs or technical interventions when needed.
- Support the company at trade fairs and industry events .
- Document installations, issues, and resolutions accurately.
Requirements
- Experience & Profile
- 2–5 years of experience in product training, technical support, or a similar client-facing technical role .
- Comfortable leading on-site trainings, workshops, and presentations .
- Strong communication skills – the ability to explain technical concepts clearly is more important than deep technical expertise.
- Affinity for technical problem-solving and hands-on work.
- Motivation to learn – full product training will be provided .
- Well-organized, reliable, and self-sufficient.
- Flexible mindset and willingness to travel .
- Languages: Native German, very good English.
Nice to Have
- (not mandatory)
- Background in VR / AR technologies .
- Linux experience .
- Programming or general IT / tech background .
- Experience working with hardware installations or technical training environments.